Why Is the Thumbnail Path Different from the Media Path in Shopware?

In Shopware, maintaining consistency between media and thumbnail paths is essential for proper asset management. However, users often encounter an issue where the thumbnail path does not match the media path, causing broken images or unexpected behavior. Understanding the root cause and applying the right solution can help resolve this discrepancy.

Problem: Path Discrepancy Issue

When generating thumbnails, some users notice that the file path differs from the expected media path. This can lead to incorrect URL references, affecting the store’s performance and user experience.

Solution: Adjusting CDN Strategy

The issue often arises due to the Content Delivery Network (CDN) configuration in Shopware. By default, Shopware may use an ID-based strategy for storing thumbnails, leading to mismatches. To resolve this, update the .env file with the correct configuration:

Steps to Fix:

1. Open the .env file in your Shopware installation.

2. Locate the line:
   
   
   PHP

   SHOPWARE_CDN_STRATEGY_DEFAULT=id

   1	SHOPWARE_CDN_STRATEGY_DEFAULT=id

    

3. Change it to:

     4. Save the file and clear the cache to apply changes.

This adjustment ensures thumbnails are referenced using their physical file names, aligning the paths correctly.

Conclusion

The mismatch between thumbnail and media paths can disrupt the display of images in Shopware. Modifying the CDN strategy in the .env file can ensure proper alignment, prevent broken images, and enhance store performance. If issues persist, consider clearing the cache or checking additional CDN configurations.

For further information, get in touch with 2Hats Logic.